Frequently Asked Questions (FAQ)
How to get Instant Quotes?
To get a quote go to your desired product page and click ‘Get a Quote’.
Choose your desired decoration method, enter your artwork info, select item colours, then enter your order quantity.
See videos below to help you along.
Printing Instant Quote Video
Embroidery Instant Quote Video
Multiple Items Same Design
What is your minimum order?
We have a minimum of 6 units per design for both screen printing and embroidery, however within those 6 units you are able to have a variety of garment styles, colours, and sizes – as long as the print size and design stays the same! For example, if you are ordering a 1 colour print on 6 units, you can print on 2 T-shirts, 2 hoodies, and 2 youth T-shirts.
Free Shipping & No Set-Up Charges
Yes, you heard that right! Unlike other shops we do not charge any set-up fees. Plus, we offer FREE shipping Canada wide on all orders over 12 units to a single location.
Where are your price breaks?
Our price breaks are every 12 additional units ordered. Ordering more garments with the same print will lower your cost, with significant price breaks per unit at 24, 36, 48 units, etc.
Can I bring my own T-shirts or other garments?
Unfortunately, we do not logo customer provided garments.
We logo only items we have vigorously tested and are supplied by us.
What format should my artwork be in?
Vector-based artwork is recommended (.AI or .eps) with the fonts converted to outlines. If you do not have a vector file you can submit a PDF, PSD, PNG, or JPEG created at 300dpi at the desired print size. If your artwork is low resolution and pixelated, we can discuss the best possible solutions for you to receive a high-quality print (artwork charges may apply).
What is your turnaround time?
Our turnaround time is season dependent, but on average it is around 7-10 business days from time of final order approval. If you have a rush order, we will do our best to accommodate it, just ask us! (Rush fees may apply).
Do you offer logoed samples?
No, we don’t do printed samples. We will send you a digital mock-up of your order for final approval before moving ahead with the order.
How can I keep my price down?
- Your unit cost will decrease as your quantities go up. The more units you order, the more you save!
- Try to keep the print locations down – just print on the front instead of the front and back of the garment.
- The cost for screen printing increases the more colours are in your design. If possible, reduce your design to just 1 colour, or ask us to do it for you!
Have an artwork idea, but no design? We offer in-house design
Yes, our in-house graphic design team can make changes to your art or design it for you. Artwork charges may apply, however, the first 15 minutes is free.
Existing customers looking to reorder, we have your art!
All artwork is kept on file from past orders. If you are placing a re-order for a design you’ve had with us in the past, when you reach the Upload Artwork section, check the box that says “Use Existing Artwork”.
Still have questions?
Feel free to contact our customer service team.
We are always available to answer customer questions and make your ordering process as smooth as possible.
We've ordered from GetBold before and we especially love to support local business when their products are this good! Their embroidery turn out even better than we imagine, and in such a quick turnaround timeframe too! We can't wait to package these Christmas toques!
Jane C.
00:06 02 Dec 23
Thanks for the awesome service, quality merchandise and quick turnaround.
Deirdre Forbes M.
19:33 23 Nov 23
Get Bold did not disappoint-quite the opposite. I wanted a hands on approach and like to support local, figuring it may come at a premium. It didn't. The whole process was quick, seamless, and easy. They touched up my logo, making it better than ever. The clothing was well priced, good quality, looks top notch, and fits perfect. I will be recommending them to anyone who will listen. Thank-You!!
Lorne K.
00:26 17 Nov 23
We have had such a great experience with GetBold creating merch for our martial arts gym. Super quick and efficient. We've been repeat customers ever since.
Candace
20:03 10 Nov 23
I have nothing but good things to say about GetBold. Excellent quality, excellent service. I will definitely be ordering from them again. Highly recommend!
Taylor F.
21:03 08 Nov 23
Kaiya has been helping our company, Quotron, with some product for an upcoming promotion. She has been very helpful in showing off different products and is quick to reply to any requests. We are looking forward to seeing the final results.
Justin L.
03:01 05 Nov 23
We recently placed an order with GetBold to have our company logos embroidered on 3 different styles of hats. Kaiya provided excellent service - she was patient, informative, quick to respond, and had great attention to detail. We just received the hats, they are exactly what we wanted. We were also impressed by how quickly we received the order. Overall, very happy with the level of service and quality of the product - will definitely order from GetBold again and highly recommend!
Nikki K
05:48 02 Nov 23
BQE Water recently ordered through GetBold and the service was fast and simple.
eady08
18:49 01 Nov 23
Andrew was super helpful in getting my order of embroidered jackets done by making recommendations for size and placement. Once I picked the sizes and quantities, everything went really fast and my order was delivered ahead of schedule. Thanks. I will repeat.
Dale G.
19:15 26 Oct 23
Fantastic customer service by Kaiya at GetBold. Very responsive and helpful. :)
Rebecca L.
01:12 19 Oct 23
Amazing quality, vibrant colors, great communication and customer support. Would recommend and would order again!
Aleksandra Yujaninova (.
16:31 05 Oct 23
I had some custom hats with patches made and the whole experience was A+! Thanks Get Bold!!
bob B.
18:25 03 Oct 23
It was great working with GetBold to fulfill large shirt and merchandise orders for SFU's Computing Science Student Society.
Micah B.
21:18 28 Sep 23
Once again the GetBold has knocked it out of the park. The most professional and knowledgeable staff. Highly recommend.
Jeff C.
19:18 23 Aug 23
This company is amazing. They are very accurate with their work. Their customer service is great, and they respond very quickly and accurately. We use them often for our company T-shirts and hoodies.
Sawedoff C.
21:26 15 Aug 23
Their sales rep was super friendly and helpful when it comes to helping me reorder a past design. The only downside to this is that they end up sending my order 1 month early (I ordered 2 months in advance). I did get everything I ordered, so no complaint on the quality and delivery of products!
Jane C.
09:50 12 Aug 23
Great job everytime.
Allister K.
18:30 03 Aug 23
Received the order for our tote bag in around a week after we confirmed our payment, which was much sooner than anticipated! The entire process was extremely smooth; from submitting the design through their convenient website interface, to finalising the tote with their super helpful representative, Kaiya- thank you for the beautiful totes and the professional and efficient service that went in for the production of it. Would definitely work with them again for our future projects!
Dyana K.
00:04 22 Jul 23
I have worked with Get Bold a number of times and the service is always outstanding. My most recent order was a vintage style patch on hats and they looked even more beautiful than I had imagined. Looking forward to working with them again.
sara D.
16:17 19 Jul 23
These guys are the best in town. Always do amazing work!
Chase B.
00:03 19 Jul 23
I just ordered my 10th batch of shirts for my improv group, The Fidgets. We are seeing fans attend shows with shirts they purchased 5 and 6 years ago. Great quality. Great service. Free delivery!
John H.
16:51 18 Jul 23
A very professional and flexible business. Very fast and true to words
Rojina H.
20:30 12 Jul 23
Oleksii N.
20:45 11 Jul 23
Good Job Dear
RS R.
21:40 09 Jul 23
Such an easy process and even with a smaller order we could get s variety of merchandise! Thanks a bunch the Family Reunion will have a cool vibe with the t's
Dana A.
01:57 08 Jul 23
I appreciate how patient and helpful all the staff was from my inquiry to my completed purchase. Always polite and informative. Quick response to changes and any recommendations. 5 Gold Stars all the way around. I would recommend the company to anyone who wants great service. I'll be back and will recommend GetBold for any printing, production job. Thank you.
Lori D.
18:19 05 Jul 23
The best in the game 👊🏾👊🏾🔥🔥
Brancao Da S.
16:13 27 Jun 23
Our volunteer hatchery group LOVES our high quality Gildan Softstyle T-shirts! We have them in every Youth and Adult size. GetBOLD gets everything right and does it swiftly and personably. We've used this company before and will do so again.
Mossom Creek H.
03:25 25 Jun 23
Very helpful and provided us with everything we needed in a timely manner. Also, they gave us recommendations as to what we might be looking for as we didn't know ourselves. Thanks for being so professional.
Colton L.
18:26 23 Jun 23
Look no further for any custom embroidery. Cheap but quality, fast, my product looked better than I expected. Will do business again!
Pierre D.
23:18 22 Jun 23
We use Get Bold for our company clothing and couldn't be happier. Andrew and the team have been so great to work with, they are helpful, kind, professional and always provide a great experience. We wouldn't hesitate to recommend them
Upper Level Plumbing I.
22:02 20 Jun 23
So many companies doing similar work, but I chose Get Bold for their extremely quick response time and courteous service. Rob answered all my questions (I had a lot) and made the process easy. Original mock-ups and all the edits were also done very quickly (within hours in my case), and the job was completed as projected.---Returned 2 years later to Get Bold for more shirts. Kaiya made the process quick & easy, with quality results. Thank you again.
Hiro A.
22:05 08 Jun 23
I had GetBold print a small run of merch and they were great to work with from start to finish. Their website is intuitive and it's easy to get an instant quote with multiple garment styles all contributing to quantity discounts, which was a huge bonus for me. I had a question about adding sleeve prints to a few of the garments and it was answered very quickly. Corby had some great suggestions for garment selection to make sure I was getting the best quality pieces. The quote was the best I found online, and when I was ready to print, the proofs were quick, clear and accurate. The prints were done right on time and look perfect. I'll be using GetBold as my go-to screen printer going forward. Thanks!
Nigel Q.
17:51 07 Jun 23
We use Get Bold every year to get custom t-shirts for our summer day camps. They are always super friendly, easy to deal with, and deliver great results! I highly recommend.
Matt C.
20:58 31 May 23
GetBold has been great to work with everytime! Corby is always extremely helpful in getting my proof's in a timely manner and I am very happy with how my product turns out each time.
Amy S
17:55 30 May 23
We've bought an assortment of items from GetBold and have received great service every time, including advice, and speedy responses. The silk screen printing is fantastic. The digitally printed patches are sharp! A big thanks to Corby and Kaiya for all of their support!
Haley D.
01:36 25 May 23
This is our second year ordering for our summer camp tees, GetBold is always reliable and super quick on order turnaround, we'll see you next year!
Treasurer B.
22:16 17 May 23
I've been ordering custom shirts & totes from Get Bold for over 5 years. I have never been disappointed. My customers love the shirts and I have never received a complaint. High quality products, fast and efficient service. I highly recommend them!
alida
02:55 14 May 23
Ronnie is amazing!!! The product and printing are top notch and so is the service!!! Give Ronnie a call, you wont be disappointed!!!
Shelley R.
20:59 09 May 23
Super awesome experience working with the team at GetBold! They were really collaborative in the ideation process for our order and delivered a super high quality finished product our whole team is really happy with :)
Fenner R.
20:27 08 May 23
Get Bold has really great service and they do a quality job. They're very accommodating and responsive to all your questions and concerns. Would definitely recommend to anyone looking to get any screen printing done.
Victoria T.
00:55 06 May 23
Allister K.
07:23 29 Apr 23
Andrew was very helpful, and provided a great option for design that turned out very well.Short turn around and reasonable prices, very happy with the results.
Vinnu A.
18:34 20 Apr 23
It was my first time using them. The service was fast, super helpful. They are just amazing!!! Andrew answered all of my questions and he even stayed behind for me.Thank you for your amazing service Andrew!Bosco
Bosco L.
18:50 10 Apr 23
I was very impressed with the quality and speed and cost of GET BOLD's work. Not only did i receive a quality product but it was processed within a week and at my door. Prices are very reasonable and their website is probably one of the most user friendly "Build your own" systems I've ever encountered. Keep up the good work guys.The second time I used get bold the logo on the shirts we received didn't cure properly, so the print image started degrading just after one wash. Get bold immediately acknowledged the situation and offered to replace the order free of charge. Very good customer service and overall business practices.
Mark B.
19:28 31 Mar 23
Thank you Get Bold, your products are beautiful. I have ordered custom embroidery for staff jackets and retro trucker snapback hats both amazing. I also ordered printed t-shirts also great. your service was fast and efficent and the staff are so pleasant to work with.
Gwen D.
18:36 29 Mar 23
GetBold did a great job on our staff sweaters. Kaiya was responsive and informative and helped me along the process. The sweaters looked great and we're super happy with the quality. Will reorder next year!
Sarah D.
21:09 28 Mar 23
Thanks GetBold! Corby and the team did an amazing job on our shirts, responding quickly and delivering a large order in just a few days. Excellent quality, excellent service, we'll be using them again.
Matt Y.
02:54 16 Mar 23
Helpful and very fast. Great service and friendly folks to work with
Danny F.
19:55 02 Mar 23
Get Bold is a great place to order merchandise! I've ordered several times for student groups and communication has always been clear regarding designs and inquiries. Packages also arrive in a timely manner.
hydro F.
23:18 01 Mar 23
