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Frequently Asked Questions (FAQ)

What format should my artwork be in?

Vector-based artwork is recommended (.AI or .eps) with the fonts converted to outlines. If you do not have a vector file you can submit a PDF, PSD, PNG, or JPEG created at 300dpi at the desired print size. If your artwork is low resolution and pixelated, we can discuss the best possible solutions for you to receive a high-quality print (artwork charges may apply).

How do I get a quote?

You can get a quote right on our website by going to your desired product page and clicking “Get a quote”. You will then choose your desired decoration method, and enter your order quantity. We also have a handy video demonstrating this process.

What are your order minimums?

We have a minimum of 12 units per design for both screen printing and embroidery, however within those 12 units you are able to have a variety of garment styles, colours, and sizes – as long as the print size and design stays the same! For example, if you are ordering a 1 colour print on 12 units, you can print on 4 T-shirts, 4 hoodies, and 4 youth T-shirts.

What are your price breaks?

Our price breaks are every 12 additional units ordered. Ordering more garments with the same print will lower your cost, with significant price breaks per unit at 24, 36, 48 units, etc.

What is your turnaround time?

Our turnaround time is season dependent, but on average it is around 7-10 business days from time of final order approval. If you have a rush order, we will do our best to accommodate it, just ask us! (Rush fees may apply).

Can I bring in my own T-shirts?

No, we generally do not print on customer provided garments. We try to print only on materials we have vigorously tested, and on garments, we can guarantee. Since everything we print is going to be washed many times, we need to know the print will be durable, remain bright, and not crack after washing. We can’t be sure of this with materials from sources we are not familiar with, however, we are willing to make some exceptions if you are willing to take the risk. Take a look at our page here to read the exceptions and conditions involved with customer provided garments.

Do you offer printed samples?

No, we don’t do printed samples. We will send you a digital mock-up of your order for final approval before moving ahead with the order.

I have an idea for my art, but no design yet. Do you do in-house design?

Yes, our in-house graphic design team can make changes to your art or design it for you. Artwork charges may apply, however, the first 15 minutes is free.

I’m an existing customer and I just want to reorder. Do I have to re-upload everything?

No, all artwork is kept on file from past orders. If you are placing a re-order for a design you’ve had with us in the past, when you reach the Upload Artwork section, check the box that says “Use Existing Artwork”.

How can I keep my price down?
  • Your unit cost will decrease as your quantities go up. The more units you order, the more you save!
  • Try to keep the print locations down – just print on the front instead of the front and back of the garment.
  • The cost for screen printing increases the more colours are in your design. If possible, reduce your design to just 1 colour, or ask us to do it for you!

Still have questions?

Feel free to contact our customer service team.

We are always available to answer customer questions and make your ordering process as smooth as possible.