Frequently Asked Questions (FAQ)
How to get Instant Quotes?
To get a quote go to your desired product page and click ‘Get a Quote’.
Choose your desired decoration method, enter your artwork info, select item colours, then enter your order quantity.
See videos below to help you along.
Printing Instant Quote Video
Embroidery Instant Quote Video
Multiple Items Same Design
What is your minimum order?
We have a minimum of 6 units per design for both screen printing and embroidery, however within those 6 units you are able to have a variety of garment styles, colours, and sizes – as long as the print size and design stays the same! For example, if you are ordering a 1 colour print on 6 units, you can print on 2 T-shirts, 2 hoodies, and 2 youth T-shirts.
Free Shipping & No Set-Up Charges
Yes, you heard that right! Unlike other shops we do not charge any set-up fees. Plus, we offer FREE shipping Canada wide on all orders over 12 units to a single location.
Where are your price breaks?
Our price breaks are every 12 additional units ordered. Ordering more garments with the same print will lower your cost, with significant price breaks per unit at 24, 36, 48 units, etc.
Can I bring my own T-shirts or other garments?
Unfortunately, we do not logo customer provided garments.
We logo only items we have vigorously tested and are supplied by us.
What format should my artwork be in?
Vector-based artwork is recommended (.AI or .eps) with the fonts converted to outlines. If you do not have a vector file you can submit a PDF, PSD, PNG, or JPEG created at 300dpi at the desired print size. If your artwork is low resolution and pixelated, we can discuss the best possible solutions for you to receive a high-quality print (artwork charges may apply).
What is your turnaround time?
Our turnaround time is season dependent, but on average it is around 7-10 business days from time of final order approval. If you have a rush order, we will do our best to accommodate it, just ask us! (Rush fees may apply).
Do you offer logoed samples?
No, we don’t do printed samples. We will send you a digital mock-up of your order for final approval before moving ahead with the order.
How can I keep my price down?
- Your unit cost will decrease as your quantities go up. The more units you order, the more you save!
- Try to keep the print locations down – just print on the front instead of the front and back of the garment.
- The cost for screen printing increases the more colours are in your design. If possible, reduce your design to just 1 colour, or ask us to do it for you!
Have an artwork idea, but no design? We offer in-house design
Yes, our in-house graphic design team can make changes to your art or design it for you. Artwork charges may apply, however, the first 15 minutes is free.
Existing customers looking to reorder, we have your art!
All artwork is kept on file from past orders. If you are placing a re-order for a design you’ve had with us in the past, when you reach the Upload Artwork section, check the box that says “Use Existing Artwork”.
Still have questions?
Feel free to contact our customer service team.
We are always available to answer customer questions and make your ordering process as smooth as possible.
The team at GetBold Printing was absolutely fantastic to work with. They were incredibly helpful throughout the entire process and went above and beyond to make sure I got exactly what I was looking for. I really appreciated how accommodating they were when it came to visiting the store in person to check out t-shirt designs and color options. It made a big difference being able to see everything up close, and their guidance was super helpful. Highly recommend them for anyone looking for quality custom printing and great customer service!
Chloë S.
21:00 21 May 25
Cannot recommend GetBold enough. Kaiya and the rest of the team are extremely friendly and helpful. I got mock ups of designs for my staff uniforms within hours, shipping was extremely fast, and the price was very reasonable. My organization has used them for many seasons, and plan to continue doing so!
Surf B.
04:56 18 May 25
High quality, speedy service! Plus, if you pick your order up from your shop, there's a cute dog to pat!
Catherine B.
18:31 09 May 25
I have ordered from this company a few times now and am always impressed with the efficiency. Everything was done within a week, like received the shipment and everything! Wonderful team, super helpful and on the ball
Myah H.
22:38 30 Apr 25
Get Bold is always our choice for large order summer camp tees! They offer bulk pricing and make ordering every year a breeze.
Treasurer B.
21:20 23 Apr 25
This is my second order from GetBold, they are a professional team and they know exactly how to do their job.I have received many useful comments from them to choose my desired T-shirt and HiViz jackets.At the beginning you may find lower prices from others but at the end, the cost compared to the quality of their work is totally acceptable.Just to tell my own experience: after completing my first order with GetBold, I have found another company who did the same job for about %40 less than GetBold. I ordered a trial order for 6 T-Shirts to them, and after receiving T-shirts, I realized why there was so difference between prices, actually I had to disregard all T-shirts I have ordered to the second company!For one of the most important signs of my business, our T-shirts, I have not found better contractor than GetBold!The attached pictures are the quality of their Logo Screen Printing after four months of wearing every day and washing weekly. The logo has not been degraded 👌👌
Farnam A.
16:40 17 Apr 25
I highly recommend using these guys! I’ve used them for large orders of work uniforms, to smaller batches of team jerseys. They have very comparable prices to the larger competitors out there, but the biggest difference being they carry a more limited selection BUT all at high quality so you really can’t go wrong. I’ve received very questionable quality from the competition in the past, but never from GetBOLD. All of their stuff washes very well and has lasted. They are also very helpful in offering suggestions for fabrics/products based on your needs
Ashley M.
16:54 15 Apr 25
Bold Merchandise has met all of our expectations for our new business. They have been excellent to deal with and are prompt with their responses to inquiries. Their merchandise is good quality and they are very competitive with their pricing. I would highly recommend them for any business looking to purchase merchandise!
Still Wild D.
22:30 08 Apr 25
I was looking to have some custom team hats made with our logo on them, and I was hoping to have some puff (raised) embroidery elements to it. The logo itself is fairly complex so I figured there would be limitations to what could be done and that I might have to simplify the logo design a bit. I inquired at a few embroidery shops and the response from other shops was exactly that -- simplify the logo, lower my expectations a bit, etc. GetBold, however, was able to work with our logo with no changes required, and they adapted our design to the puff embroidery process and made it look great. In addition to being more capable than the other shops I spoke with, their pricing was also more competitive so GetBold ended up being the clear cut best option for us. The communication was great, with quick responses, and the finished product arrived at my door 8 business days after I provided payment info.Overall, I have been very satisfied with the whole experience and the finished product. If you're looking to get any printing or embroidery work done, I would definitely recommend reaching out to GetBold to see what they can do. In our case, they were able to do more than the competition, and at a lower cost.
Patrick D.
18:38 01 Apr 25
I have My own Print shop so I don't need their services for that. That being said. In the past when there were boards I needed for my press they were super helpful and lent them to me. Lately I use them for my Embroidery needs and they are always super helpful and the work has always been superb. Andrew and the rest of the team are a 5 star act.
Dave D.
00:43 01 Mar 25
Produced university merchandise for us, and they came out great! Good quality and very reasonable prices! Kaiya was very supportive and helpful. 👍👕
Hour L.
01:51 21 Feb 25
Staff were super helpful and efficient and were happy to accommodate a small order.
Chantal H.
15:53 28 Jan 25
excellent company to get branded apparel for companies. Customer service + turn around time are fantastic. This is the 3rd time we've used their services.
Justin Y.
18:21 05 Jan 25
I am super happy with my crew necks! I really appreciate the free quote system on their website and the digital proofs they email to you. Kaiya was very helpful on the phone when I accidentally deleted their email. They were ready right on time and when they said they would be!
Megan T.
23:17 27 Dec 24
We just received our order and are so happy with it. Great communication with design team, I had lots of questions and they answered every single one in a quick manner, completion and delivery was extremely quick! This was our second time getting business apparel from GetBOLD and we changed the design - gave them our idea and they delivered fantastically! Very professional, great quality and very reasonable prices. Looking forward to our next order with them!
Christina F.
17:56 20 Dec 24
I ordered some custom pieces as a holiday gift for a business. The process was so seamless and quick. The team helped make sure the design would work on the products and gave recommendations. I will definitely be using them again! If you want quality items quick! Go here!!!
Ali H.
02:59 20 Dec 24
I had an incredible experience with Get Bold! From the moment I reached out, their customer service was phenomenal. I received a reply to my inquiry within just a few hours, complete with a mock-up and a detailed quote. The staff was incredibly friendly, and the entire interaction was top-notch. It's honestly the best customer service I've had in a while! Highly recommend Get Bold for anyone looking for fast, professional, and friendly service. Will definitely be coming back!
Ashley P.
21:37 18 Dec 24
Great turnaround time and excellent quality! We've had issues with embroidery looking cheap from our previous hat supplier, so the whole office was very happy to when new and much improved hats arrived from GetBold.
Joanne C.
22:49 13 Dec 24
We have been using GetBold since we opened. Pretty much the only option that we think about when looking to get clothing merchandise. Top-notch quality, great service, excellent and quick turnaround.
Dan W.
15:59 12 Dec 24
product and delivery were excellent. Thank you Kaiya and Matt
Vic T.
00:40 12 Dec 24
They were super easy to communicate with and made the overall process simple and quick. Will definitely be using again!
FUS G.
21:14 03 Dec 24
ductninjas
21:18 19 Nov 24
My sales rep, Corby, was fantastic. He made sure my design and placement was exactly what I wanted and had my completed prints to me in record time. Thank you!!!
Shaadi B.
04:01 19 Nov 24
Corby was awesome to work with! He was efficient and patient as we went through the merchandise choosing process and the back and forth on changes to our order. The merchandise quality is great too.
Monica C.
23:47 12 Nov 24
I have been buying small orders of T-shirts with this company for over 10 years, and the quality of the product never fails to impress! Best bang for buck I've encountered for custom prints, and always very professional.
Colin B.
16:42 12 Nov 24
Really smooth and easy process for ordering my embroidery merchandise! The team was swift to help and was delivered super fast!
Paige J.
23:07 06 Nov 24
Our school has been using Get Bold for years. They are so easy to work with! They are fast, reliable and very professional. They quality of thier products is great as well! Would recommend to any company.
Karyne D.
20:22 30 Oct 24
Needed some custom head wear made up. Unkle Schmorbs got it off to embroidery right away and into our hands exceedingly fast.
Spectra Power S.
00:12 30 Oct 24
I've been ordering t-shirts for my work events from GetBold for the past five years. Their service is excellent—always responsive and accommodating. I highly recommend them!
Nazy G.
19:34 25 Oct 24
GetBold is an excellent t-shirt company! Their service is incredibly fast, and the quality of their products is top-notch. Whether you need custom designs or bulk orders, they deliver exactly what you expect. Highly recommended for anyone looking for reliable and high-quality apparel printing!
Jeremy Le B.
15:40 18 Oct 24
We have used Get Bold for all of our school tshirts and hockey jerseys. Get Bold is wonderful to work with. They are fast, professional and accurate. We highly recommend this local business on the North Shore.
Jamie A.
20:57 09 Oct 24
We have been using Get Bold for years for our company clothing and hats. We receive great service every time and have always been happy with our products.
K H
18:01 02 Oct 24
I had a great experience with them! They are fast and friendly. Kaiya helped me with visualizing my design for embroidery hats. She is very detailed and careful, sent me pictures of a mock up so I have a better idea. Picking up is also fast and easy. The hats came out really nice! I love them!
Portia S.
08:06 30 Sep 24
Great customer service! Fast turnaround and top quality. Unbelievable prices!
Michael J.
00:07 31 Aug 24
I have nothing but good things to say about GetBold. Excellent quality, excellent service. I will definitely be ordering from them again. Highly recommend!
Taylor F.
14:11 29 Aug 24
Really easy to work with, quick responses and quick turn around. Really appreciated the transparency with pricing and free mock ups! Ill be using them again in the future
Riki Y.
02:21 25 Aug 24
I have been a customer of Bold for...forever! Always prompt/quality service, always helpful, and always friendly. Every garment/item I have printed through Bold has been top notch. I cannot recommend them enough!
Greg D.
21:06 23 Aug 24
10/10 - awesome results, selection, expertise, and service. Would do another project using their services.
Connor M.
21:13 12 Jul 24
I have worked with many companies for shirts and swag - none have been as easy, affordable and quality as GetBold. They are a gamechanger and my organization will only order through them! Cannot recommend enough!
Damon R.
17:22 12 Jul 24
Get with GetBold! Superior product, outstanding designs, superb service, unsurpassed people. Even with needy, irresponsible customers like me, who want it "yesterday", Andrew and the GetBold team can deliver "yesterday". The shipping service is amazing, too. The magic comes right to you. Can't say enough for the best -- GetBold is the best! - Al Harlow, Prism
Al H.
06:01 10 Jul 24
Thank you to Kaiya for all of her patience as I tried to order safety vests for a grant foundation. We finally got approval and the vests are exactly what we needed. We appreciated all of Kaiya's efforts!
Carolyn M.
18:51 06 Jul 24
Great service. I ordered hats for my softball team. Reasonable price, great product, and fast delivery. I made my order with a tight schedule and it was delivered earlier than initially indicated. Customer service rep was very responsive. All my teammates love the hat.This is my third time ordering from GetBold and would order again from them if I needed something else.
Richard P.
18:05 26 Jun 24
GetBold is very nice and they answered us a lot of questions during the Tshirt design process and delivered the Tshirts to us very quickly after the order. Their staff is patient and kind. As an inexperienced customer, I feel assured and relieved when I receive lots of useful advice and help during the process. And the Tshirts arrive earliler than we expected, we can distribute them to our participants earlier in our precamp meeting, so good!
Yan C
16:02 12 Jun 24
This company did a great job overall helping my group design merch and provided prompt responses to all our emails! I truly appreciate all of the accommodations they made for our multiple changes prior to our final design. And the person that we spoke to via email was very kind and eager to help. Thank you GetBOLD!
Eniola O.
18:53 03 Jun 24
GetBold is my go-to for screenprinting. Their website and instant quotes make it super easy to quote my customers as well as order. Their customer service is great - they are prompt and helpful. The orders print and ship super fast, and the free shipping is a massive plus. The print quality is top notch and always perfect. No complaints - always satisfied!!
Aaron B.
16:31 30 May 24
Great service and the logo has good definition. . Received my order in a timely way. When it turned that one of the shirts had a problem it was replaced quickly and at no additional cost.
Pat W.
19:54 29 May 24
Awesome, quick service! Placed an order for several hundred shirts, and the quality was excellent and reasonably priced.
Thomas B
00:40 28 May 24
GetBold was great for getting some locally printed custom t-shirts. Their staff were incredible helpful and responsive. Their quick turn around time made the process even better. I'll be using them again.
Nick R
18:30 24 May 24
Kaiya was wonderful to work with and answered all my questions immediately. We had a tight deadline for a corporate gift but they exceeded our expectations having it delivered on our doorstep a week before the scheduled date. They were able to mock up a design perfectly for us and the quality was great once it arrived. Would highly recommend. Thank you!
K T.
20:38 13 May 24
