Frequently Asked Questions (FAQ)
How to get Instant Quotes?
To get a quote go to your desired product page and click ‘Get a Quote’.
Choose your desired decoration method, enter your artwork info, select item colours, then enter your order quantity.
See videos below to help you along.
Printing Instant Quote Video
Embroidery Instant Quote Video
Multiple Items Same Design
What is your minimum order?
We have a minimum of 6 units per design for both screen printing and embroidery, however within those 6 units you are able to have a variety of garment styles, colours, and sizes – as long as the print size and design stays the same! For example, if you are ordering a 1 colour print on 6 units, you can print on 2 T-shirts, 2 hoodies, and 2 youth T-shirts.
Free Shipping & No Set-Up Charges
Yes, you heard that right! Unlike other shops we do not charge any set-up fees. Plus, we offer FREE shipping Canada wide on all orders over 12 units to a single location.
Where are your price breaks?
Our price breaks are every 12 additional units ordered. Ordering more garments with the same print will lower your cost, with significant price breaks per unit at 24, 36, 48 units, etc.
Can I bring my own T-shirts or other garments?
Unfortunately, we do not logo customer provided garments.
We logo only items we have vigorously tested and are supplied by us.
What format should my artwork be in?
Vector-based artwork is recommended (.AI or .eps) with the fonts converted to outlines. If you do not have a vector file you can submit a PDF, PSD, PNG, or JPEG created at 300dpi at the desired print size. If your artwork is low resolution and pixelated, we can discuss the best possible solutions for you to receive a high-quality print (artwork charges may apply).
What is your turnaround time?
Our turnaround time is season dependent, but on average it is around 7-10 business days from time of final order approval. If you have a rush order, we will do our best to accommodate it, just ask us! (Rush fees may apply).
Do you offer logoed samples?
No, we don’t do printed samples. We will send you a digital mock-up of your order for final approval before moving ahead with the order.
How can I keep my price down?
- Your unit cost will decrease as your quantities go up. The more units you order, the more you save!
- Try to keep the print locations down – just print on the front instead of the front and back of the garment.
- The cost for screen printing increases the more colours are in your design. If possible, reduce your design to just 1 colour, or ask us to do it for you!
Have an artwork idea, but no design? We offer in-house design
Yes, our in-house graphic design team can make changes to your art or design it for you. Artwork charges may apply, however, the first 15 minutes is free.
Existing customers looking to reorder, we have your art!
All artwork is kept on file from past orders. If you are placing a re-order for a design you’ve had with us in the past, when you reach the Upload Artwork section, check the box that says “Use Existing Artwork”.
Still have questions?
Feel free to contact our customer service team.
We are always available to answer customer questions and make your ordering process as smooth as possible.
We use Get Bold every year to get custom t-shirts for our summer day camps. They are always super friendly, easy to deal with, and deliver great results! I highly recommend.
Matt C.
20:58 31 May 23
GetBold has been great to work with everytime! Corby is always extremely helpful in getting my proof's in a timely manner and I am very happy with how my product turns out each time.
Amy N.
17:55 30 May 23
We've bought an assortment of items from GetBold and have received great service every time, including advice, and speedy responses. The silk screen printing is fantastic. The digitally printed patches are sharp! A big thanks to Corby and Kaiya for all of their support!
Haley D.
01:36 25 May 23
This is our second year ordering for our summer camp tees, GetBold is always reliable and super quick on order turnaround, we'll see you next year!
Treasurer B.
22:16 17 May 23
I've been ordering custom shirts & totes from Get Bold for over 5 years. I have never been disappointed. My customers love the shirts and I have never received a complaint. High quality products, fast and efficient service. I highly recommend them!
alida
02:55 14 May 23
Ronnie is amazing!!! The product and printing are top notch and so is the service!!! Give Ronnie a call, you wont be disappointed!!!
Shelley R.
20:59 09 May 23
Super awesome experience working with the team at GetBold! They were really collaborative in the ideation process for our order and delivered a super high quality finished product our whole team is really happy with :)
Fenner R.
20:27 08 May 23
Get Bold has really great service and they do a quality job. They're very accommodating and responsive to all your questions and concerns. Would definitely recommend to anyone looking to get any screen printing done.
Victoria T.
00:55 06 May 23
Allister K.
07:23 29 Apr 23
Andrew was very helpful, and provided a great option for design that turned out very well.Short turn around and reasonable prices, very happy with the results.
Vinnu A.
18:34 20 Apr 23
It was my first time using them. The service was fast, super helpful. They are just amazing!!! Andrew answered all of my questions and he even stayed behind for me.Thank you for your amazing service Andrew!Bosco
Bosco L.
18:50 10 Apr 23
I was very impressed with the quality and speed and cost of GET BOLD's work. Not only did i receive a quality product but it was processed within a week and at my door. Prices are very reasonable and their website is probably one of the most user friendly "Build your own" systems I've ever encountered. Keep up the good work guys.The second time I used get bold the logo on the shirts we received didn't cure properly, so the print image started degrading just after one wash. Get bold immediately acknowledged the situation and offered to replace the order free of charge. Very good customer service and overall business practices.
Mark B.
19:28 31 Mar 23
Thank you Get Bold, your products are beautiful. I have ordered custom embroidery for staff jackets and retro trucker snapback hats both amazing. I also ordered printed t-shirts also great. your service was fast and efficent and the staff are so pleasant to work with.
Gwen D.
18:36 29 Mar 23
GetBold did a great job on our staff sweaters. Kaiya was responsive and informative and helped me along the process. The sweaters looked great and we're super happy with the quality. Will reorder next year!
Sarah D.
21:09 28 Mar 23
Thanks GetBold! Corby and the team did an amazing job on our shirts, responding quickly and delivering a large order in just a few days. Excellent quality, excellent service, we'll be using them again.
Matt Y.
02:54 16 Mar 23
Helpful and very fast. Great service and friendly folks to work with
Danny F.
19:55 02 Mar 23
Get Bold is a great place to order merchandise! I've ordered several times for student groups and communication has always been clear regarding designs and inquiries. Packages also arrive in a timely manner.
Aaron F.
23:18 01 Mar 23
Fast turnaround time, excellent product, helpful inexpensive design assistance.
Mike P.
02:05 25 Feb 23
Best shop in town!
Dan S.
22:28 22 Feb 23
Excellent detail, order was done perfect and the wait time was minimal. Can't Recommend another march shop. Ronnie is fast and efficient.
Mark R.
18:54 08 Feb 23
The Customer Service was amazing. They walked me through the whole process. The prices were also more than reasonable. I would reccomend this company to anyone.
Zachary M.
17:40 24 Jan 23
Just got 50 t-shirts printed here. The customer service is top notch and the prints were high quality.
Tommy
23:37 22 Dec 22
They were very helpful, patient and quick. The t-shirts turned out to be beautiful!
Ikumi G.
19:33 10 Dec 22
They were super accommodating to my last minute request! Quick and great service. Thank you! :)
Darcy P.
02:56 09 Dec 22
Kaiya was fantastic and helpful. Very prompt service.
Lindsay M.
23:34 07 Dec 22
Getbold is our go to for embroidery!!! Great prices, amazing results, and phenomenal customer service.Kaiya is so quick to reply to our embroidery request every single time.Thanks for all you do!!!--Inlet Marine
Inlet M.
22:08 02 Dec 22
Always a great ordering experience and so quick love to support a Canadian company .
Joslyn F.
21:58 30 Nov 22
GetBold has been helping our company with promo merch for years and the service can't be beat. Fast service, easy to use website and super helpful live chat options are my favourite things about working with them. Lots of options for product depending on your price point.
Jordan M.
21:57 22 Nov 22
This is our third order with GetBold, and we are always super happy with the excellent customer service from Corby. He was happy to show sample products prior to order and was always prompt to deal with my many questions. The delivered t-shirts were high quality and really competitively priced. Would highly recommend.
Sarah G.
00:57 12 Nov 22
Excellent customer service, prompt responses, and easy to order. This is the place for schools to order their apparel from. Thank you so much for your help, Kaiya!
Karen K.
22:20 31 Oct 22
Great, service. Great product. Really fast turn around and unique ball caps that get lots of compliments.
Ron S.
19:11 27 Oct 22
This is our third order with Get Bold and have been very satisfied with the service and quality of the product. thank you to our representative: Corby Holmes
Francesca de B.
18:37 27 Oct 22
Love the customer service! Prices are reasonable! Quality is fabulous! Will be a return customer!
Tanya L.
00:20 29 Sep 22
Sarah M.
03:09 27 Sep 22
Get Bold was super helpful and efficient in helping our NGO create t-shirts for our international team. They were available to chat online which was a wonderful way to help me through the process of selecting our merchandise and customizing it. Thank you for your great work!
Daniella F.
22:05 21 Sep 22
Customer service is excellent! I have ordered many times and never been disappointed. Order arrived early!
Cher Z.
16:36 10 Sep 22
Excellent service, advice, and quick delivery. ☺️
Arlene H.
16:38 04 Sep 22
Have ordered from them twice before and they never disappoint! Customer service is prompt and lovely as well.
Mrittika Ghose (.
20:47 19 Aug 22
Our shop has ordered from GetBold on many occasions now. They are always fast, efficient and deliver product that is exactly the quality advertised. I've yet to have any issues ordering, and they are always speedy to send updates and proofs. I will absolutely be ordering from them again.
Jarilyn M.
08:43 18 Aug 22
Kaiya was my sales person and TOTALLY helpful. I was going back and forth with my design, her patience and expertise was TOP notch. I will totally be ordering more merch from GetBold
Marisha M.
21:25 17 Aug 22
Incredible service! We had a last minute rush order and they went above and beyond to fulfil our order. Our event will definitely continue doing business with them. 10/10 will order again.
Enora F.
15:17 03 Aug 22
As newbie to the process of ordering embroidered garments, the staff at GetBold were most helpful and courteous. Andrew particularly held our hands through the process and completed the project in record time! Thank you so much GetBold!
Linda D.
22:24 30 Jul 22
Great, fast and easy
Georgia E.
04:40 06 Jul 22
We love GetBold. They offer quality products and provide them on time with fast and competitive quotes. Customer service is A++. Why would I would go anywhere else? :)
Terry B.
17:01 24 Jun 22
Excellent Customer Service from Corby Holmes from start to finish. He was very prompt in responding to enquiries and dealing with requests. He was also early on the expected delivery date. Competitively priced too. Would highly recommend!
Rbb and Sarah G.
20:43 22 Jun 22
They are easy to work with and get orders done fast! We have used them for a lot of merch and never have any complaints! Highly recommend!
Suzy M.
18:50 21 Jun 22
Best spot in town for merchandising.
stansy S.
04:19 15 Jun 22
I have nothing but good things to say about GetBold. All of the staff, especially Andrew, have been fantastic to work with. Communication has been prompt, they have been patient with my (sometimes constant) questions and changes, and they have gone above and beyond with a couple of special requests. They have been early on every timeline and the quality of product is exactly what we hoped for.We plan to continue to use GetBold for all of our apparel needs in the future and will recommend them to other chapters within our charity organization. Our experience has been exceptional.
Megan A.
15:44 10 Jun 22
Andrew and the team at GetBold were awesome. We were in a jam, and they turned around a quick screen print order for us, so that we had merch to sell at our concert when we landed in Vancouver. Huge thanks to the team.
Gaurav S.
20:12 07 Jun 22
GetBold was absolutely fantastic to work with. I am so happy with how this unfolded from beginning to today when we got them and can’t wait for 2 weeks from now. when we give them to staff & students. They were so quick to respond, so helpful, & completely understood our vision. Order to delivery of 450 custom designed shirts was 3 weeks. They are a nice fabric and the print is super clear. Very, very happy and will order with them again.
Sonja H
03:23 03 Jun 22
