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Frequently Asked Questions (FAQ)

How to get Instant Quotes?

To get a quote go to your desired product page and click ‘Get a Quote’.

Choose your desired decoration method, enter your artwork info, select item colours, then enter your order quantity.

See videos below to help you along.

Printing Instant Quote Video

Embroidery Instant Quote Video

Multiple Items Same Design

What is your minimum order?

We have a minimum of 12 units per design for both screen printing and embroidery, however within those 12 units you are able to have a variety of garment styles, colours, and sizes – as long as the print size and design stays the same! For example, if you are ordering a 1 colour print on 12 units, you can print on 4 T-shirts, 4 hoodies, and 4 youth T-shirts.

Free Shipping & No Set-Up Charges

Yes, you heard that right! Unlike other shops we do not charge any set-up fees. Plus, we offer FREE shipping Canada wide on all orders over 12 units to a single location.

Where are your price breaks?

Our price breaks are every 12 additional units ordered. Ordering more garments with the same print will lower your cost, with significant price breaks per unit at 24, 36, 48 units, etc.

Can I bring my own T-shirts or other garments?

Unfortunately, we do not logo customer provided garments.
We logo only items we have vigorously tested and are supplied by us.

What format should my artwork be in?

Vector-based artwork is recommended (.AI or .eps) with the fonts converted to outlines. If you do not have a vector file you can submit a PDF, PSD, PNG, or JPEG created at 300dpi at the desired print size. If your artwork is low resolution and pixelated, we can discuss the best possible solutions for you to receive a high-quality print (artwork charges may apply).

What is your turnaround time?

Our turnaround time is season dependent, but on average it is around 7-10 business days from time of final order approval. If you have a rush order, we will do our best to accommodate it, just ask us! (Rush fees may apply).

Do you offer logoed samples?

No, we don’t do printed samples. We will send you a digital mock-up of your order for final approval before moving ahead with the order.

How can I keep my price down?
  • Your unit cost will decrease as your quantities go up. The more units you order, the more you save!
  • Try to keep the print locations down – just print on the front instead of the front and back of the garment.
  • The cost for screen printing increases the more colours are in your design. If possible, reduce your design to just 1 colour, or ask us to do it for you!
Have an artwork idea, but no design? We offer in-house design

Yes, our in-house graphic design team can make changes to your art or design it for you. Artwork charges may apply, however, the first 15 minutes is free.

Existing customers looking to reorder, we have your art!

All artwork is kept on file from past orders. If you are placing a re-order for a design you’ve had with us in the past, when you reach the Upload Artwork section, check the box that says “Use Existing Artwork”.

Still have questions?

Feel free to contact our customer service team.

We are always available to answer customer questions and make your ordering process as smooth as possible.